A multifamily review reply checklist
Use this when a new community review lands between tours and work orders.
Read for unit and privacy risk
Note whether the writer names a resident, unit or vendor. Keep private lease details out of the public reply.
Decide reply vs report
Report only when a published policy looks broken. Most maintenance frustration posts need a calm ownership reply.
Draft three beats
Thank them, own the next step without arguing the lease in public, and invite the office conversation.
Log by community
Date, site, action. Patterns across a portfolio matter more than any single star.
This guide is general information, not legal advice. Platform and search engine policies change; links go to each one’s own page.